Reference

Your Agreement With Batjli

These terms set out how your Batjli account works — what you agree to when you open one, how deposits through bKash, Nagad, and Rocket are handled, and what rules apply to your activity on the platform.

Account EligibilityDeposit and Withdrawal RulesbKash, Nagad, Rocket PaymentsAccount SecurityApplicable Jurisdiction
Batjli Your Agreement With Batjli
ACCOUNT PROTECTION

How We Handle Your Account and Data

We hold account data under strict access controls and do not share personal information with third parties except where required by applicable law or necessary to process a payment through bKash, Nagad, or Rocket. Your transaction history stays on file for the retention period required under applicable regulations — you can request a copy through the account settings section at any time.

Data Retention

Account records are retained for the period required by applicable law. You can request access to your own data by contacting support with your registered account details.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice unusual activity, freeze your account immediately from account settings.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences in your browser settings at any time.

Requesting Changes

To update your registered payment number — bKash, Nagad, or Rocket — submit a change request through account settings. Allow one business day for verification before the new number is active.

TERMS ENQUIRIES

Reach Us About These Terms

If anything in these terms is unclear — whether it concerns your account status, a payment dispute, or eligibility in your region — our support team handles queries specifically about your account and the rules that apply to it. Reach out through any of the channels below and we'll respond with a clear answer, not a form letter.

Team online

Live Chat

Start a chat session directly from your account dashboard for real-time help on any terms or account question.

Email Support

Send detailed queries to our support address. Useful for disputes or written confirmation of account decisions.

Mobile Help

Access the help section from your phone browser without needing a separate app — account queries work on any mobile device.

Questions About These Terms

Below are the questions we hear most often about how these terms apply to real account situations — from payment rules to account closures.

You must be of legal age in your jurisdiction and reside in a region where Batjli is available. Eligibility depends on your local law; we cannot confirm availability for every location.

No. All deposits and withdrawals must come from a wallet registered in your name. Third-party or shared wallet transactions are not accepted and may result in a hold on your account.

A hold usually means your payment details need verification. Check that your Rocket, bKash, or Nagad number matches your registered account. Contact support if the hold persists after 24 hours.

Go to account settings and submit a data access request, or contact support directly with your registered email. We will respond within the timeframe required by applicable regulations.

We may update these terms when required by law or operational changes. We will notify you via email or an account notification before material changes take effect. Continued use means you accept the updated terms.

Your agreement is governed by applicable law in the jurisdiction where Batjli operates. Where local mandatory law conflicts with any clause, that clause is read down to the minimum extent required.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.